Practical guide

Terms you should understand

Use this guide to improve the quality of your property damage recovery decision.

Assess my property emergency

Start with the outcome you need

A useful enquiry explains the current situation, the desired outcome, timing and the evidence already available. This gives a suitable specialist enough context to respond meaningfully.

What to compare

  • Fit with your circumstances and non-negotiables
  • Total cost, ongoing commitment and any exclusions
  • Relevant experience and the evidence behind important claims
  • Timing, dependencies, handover and what happens next

Make your next step more useful

Prepare a short brief before you speak with a provider. It reduces noise and makes comparisons more consistent.

Assess my property emergency

Questions worth asking

  1. What information is needed to decide whether this is suitable?
  2. What is included, excluded or dependent on a later assessment?
  3. Which claims can be supported with relevant evidence?
  4. What are the likely timings and decision points?
  5. What alternatives should be considered before proceeding?

This content is general information, not a recommendation or substitute for regulated, legal, financial or clinical advice where applicable.

Your emergency briefStep 1 of 3

What has happened at the property?

A quick starting point
Timing and location
Where should we contact you?

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Assess my property emergency